Return and Exchange Policy
Thank you for shopping at Amazinkart.
If you are not entirely satisfied with your purchase, we're here to help.
As of now, we do not support returns for products once invoiced. We can, however, exchange your item for a different item of the same product in case you are not satisfied with the quality and condition of the item.
Refund of payment is applicable only for prepaid orders when the order is cancelled. For details regarding order cancellation please refer to Cancellation Policy.
Once the order is cancelled, a refund of the amount of order will be issued. It will taken a maximum of 5 working days for the refund process to complete.
You have 5 calendar days to file for an exchange of the item from the date you received it.
To be eligible for a exchange, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. Please note that it is necessary to return all the goods, tags, freebies and bills intact at the time of exchange.
The exchange process we highlight in a series of steps as given below.
- 1. For filing exchange you need to write us at our Sales support email firstname.lastname@example.org stating the invoice number and order number and the reason for which you need to exchange the item. You also need to attach (with the email) the scanned copy of invoice you received at the time of delivery.
- 2. Upon receiving your email, we will process your exchange and notify you about that. We shall also then inform the courier service for picking up the item from your place. It will then take upto 7 working days for the pickup process.
- 3. Once we receive your item, we will inspect it and notify you that we have received your item. We will immediately notify you on the status of your exchange after inspecting the item. If your item is approved, we will then send you the new item of the same product. We will also notify you through email about the shipment of the new item.
- 4. Once you are notified, it will then take maximum 7 working days for the item to be delivered at your doorstep.
In case you have further queries, feel free to contact us.